Upon placing your order you agreed to our terms
and conditions. Listed below are some key points that should be referenced
before filing a complaint.
12. The Guarantee of Color and Exact Color Matching
Because of differences in equipment, paper, inks, and other conditions
between color proofing and production pressroom operations, a "pleasing
color" variation between color proofs and the completed job [as
determined by generally accepted trade technical methods] is to be expected.
When such a variation occurs, it will be considered acceptable performance.
We do not guarantee an exact color match to the art submitted. If the
art is submitted as a any color mode other than CMYK we will convert
the color mode to CMYK. If there is a color shift we are not responsible
for that color shift. If you do not understand the complete specifications
we require for submitted art please go to our art submission page for
a complete and detailed list.
Latin Printer will not offer credit or a refund for non-matching colors or color
shifts. Files submitted at 300 dpi (dots per inch) CMYK .tifs (Tagged
Image Format) are more likely to color match than a 300dpi .jpg (Joint
Photographers Explorer Group) file submitted in RGB color mode. If
files are submitted in any other format than 300dpi CMYK .tifs our
prepress will convert the files and there will be color shifting. To
prevent this please visit our art submission page for instructions.
Latin Printer is not liable for color shifts and will not offer credits or refunds.
23. Design Specifications
Business card files must have an 1/8" bleed and an 1/8" safe
area. Files which do not meet these requirements will be corrected by
our prepress department or rejected if it is outside our ability to correct.
This may introduce minor image changes to the final printed piece. All
files submitted for sizes larger than a business card must have a 1/4" safe
area. We take no responsibility for cutting text or images which exist
outside our required safe area. Please check your design before submitting
it for print. Finished sizes for pieces larger than business cards may
vary by 1/8". If you require an exact size, please call for a custom
quote. Please refer to our templates section for further information.
*Also see our Art Submission Page
We accept .JPG, .TIF, Flattened .PSD, and Publisher
files ONLY. If we receive any other format, our prepress department
will convert the file to a usable format and may cause the final
piece to come out incorrect. If the proper file format is not uploaded
then we cannot guarantee that the printed piece will match the submitted
artwork. Issues can be but not limited to: layout changes, fonts
replaced, fonts missing, colors shifting, text being trimmed, and
general composition errors.
|
